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CYA is Killing Your Organization – It’s Your Turn

cya - cover your ass

I recently started working with an organization who wanted “Customer Service Training”. Commonly I find that what an organization thinks they need and what they really need are 2 different things… CYA- “cover your ass”.

  • massive quantities of cc:-ingbcc:-ing and reply all on emails.
  • people being involved in meetings when they don’t need to be there.
  • high levels of self-preservation, information withholding, and mistrust.
  • an absence of creative thought, innovative initiatives and risk-taking.
  • a constant narrative of blame by employees at every level to their peers about how they “told employee x that we shouldn’t do this, but THEY didn’t listen to ME so now… <insert undesirable outcome here>.”
  • an environment where ev

    Due in large part to their current culture, business has fallen off over the last 5 years. Management perceived this to be a “Customer Service” problem and they were partially correct, but the root cause is this CYA mentality. The organizational culture assessment revealed that there was a major issue with the “tone” employees use to communicate, both internally as well as externally to customers. Traits such as anger, resentment, bitterness, helplessness and perceived ineptitude are commonplace. This CYA culture has absolutely killed employee morale. And now business is suffering because their customers feel this negativity through their interactions with the staff.

    The costs associated with a CYA culture are high. CYA is time-consuming, exhausting, and breeds paranoia and mistrust in organizations. It costs the company through high percentages of disengaged employees and low productivity. These variables lead to lost customers, clients and revenue. And many employees report personal health problems like chronic stress and high blood pressure.

    Instead of doing everything they are capable of, these employees are hiding. They do only what they are told, take no responsibility for their work, and spend all of their time trying to deflect and not get in trouble.

    Doing great work involves grit, tenacity, resilience, fearlessness and innovation.

    These traits aren’t found in organizations that play it safe. (Think Blockbuster Video and Borders.) If you want to thrive you have to be willing to take a chance, to fail, to persist in the face of that failure, and to be accountable — for the good and the bad. And organizationally, you have to examine mistakes and failures for the lessons learned, and not as a vehicle for scapegoating, punishment or blame.

    If you are tired of your CYA workplace and you are ready to contribute more, perhaps it’s time for a new job? One where you can thrive and accomplish great things as part of a healthy work team. There are lots of places out there that need your ideas, energy, talents and skills, and where you won’t have to play defense all of the time.

    And if you are leading an organization with a CYA culture, what steps can you take TODAY to begin to change from a culture of covering, to a culture of accountability so that you don’t lose your best employees (and customers)? You’ll have mountains of time and energy to accomplish great things together once you empower your staff to make decisions, provide them with leadership and support, and stop keeping score.

    Do you work in a CYA culture? If so, I’d love to hear some examples from you about how that shows up in your organization, and what steps you could take — regardless of your position — to change it.

    Every thought and potential action needs to be run through Legal and/or Risk Management.

Source: itsyourturnblog.com/cya-is-killing-your-organization-c2a17e15d834
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YouTube three strikes rule

YouTube

A channel that receives three strikes from YouTube within three months is banned from the platform.

Conspiracy theory outlet Infowars is one strike away from being banned from YouTube.

The channel said it received an alert from YouTube on Tuesday morning, saying Infowars received a second strike on a video about the Parkland, Fla., high school shooting and will temporarily be unable to upload new content.

Continue reading YouTube three strikes rule

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The Three Development Paradigms: Procedural, Object-Oriented, and Functional | WPShout

three pears

When you’re brand new to development in PHP or JavaScript, you don’t really need or want to think too hard about programming paradigms. You just want to get things to work. And that makes a lot of sense. But eventually as you go along, you start to wonder. What’s this “OOP” thing people seem obsessed with? Am I doing that? Should I be?

Fundamentally, this article is for people in a place like that. Our goal today is to clarify what these three major paradigms in software development are, how they relate to each other, and which you’ll want to use when. Contrary to popular belief, there isn’t a “right” or “wrong” answer ever.

Before we start breaking down all the programming paradigms we’ll cover, it makes sense to be clearer about what we mean by “paradigms”. To cite a definition which is relevant, the American Heritage Dictionary says a paradigm is:

A set of assumptions, concepts, values, and practices that constitutes a way of viewing reality for the community that shares them, especially in an intellectual discipline

Continue reading The Three Development Paradigms: Procedural, Object-Oriented, and Functional | WPShout

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Cryptocurrencies, Explained: How Blockchain Technology Could Solve 3 Big Problems Plaguing the Art Industry

  • PROBLEM 1: THE LINGERING MYSTERIES OF PROVENANCE & AUTHENTICITY
  • PROBLEM 2: THE WEIGHT OF THE TRADITIONAL FINANCE SYSTEM
  • PROBLEM 3: THE BURDEN OF TRADITIONAL CONTRACTS
    __________________________________________________________________
blockchain
blockchain

PROBLEM 1: THE LINGERING MYSTERIES OF PROVENANCE & AUTHENTICITY

Relatively few artworks today offer the air-tight security of a certificate of authenticity backed by an unbroken chain of title. Gaps in the provenance paper trail undermine both sides of the market, with collectors often left to wonder if they’re being presented looted works or outright fakes, and sellers sometimes forced to accept lower offers due to buyers’ hesitance over the uncertainties.

Continue reading Cryptocurrencies, Explained: How Blockchain Technology Could Solve 3 Big Problems Plaguing the Art Industry

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Why Are Conservatives More Susceptible to Believing Lies?

Republicans and Democrats

And so we pay more attention and give more credence to information and assertions that confirm what we already believe:

The Spin Room
The Spin Room

If “truth” is judged on the basis of Enlightenment ideas of reason and more or less objective “evidence,” many of the substantive positions common on the right seem to border on delusional. The left is certainly not immune to credulity (most commonly about the safety of vaccines, GMO foods, and fracking), but the right seems to specialize in it. “Misinformation is currently predominantly a pathology of the right,” concluded a team of scholars from the Harvard Kennedy School and Northeastern University at a February 2017 conference. A BuzzFeed analysis found that three main hyperconservative Facebook pages were roughly twice as likely as three leading ultraliberal Facebook pages to publish fake or misleading information.

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Washington state offers third gender option on birth certificates

New born

By Emanuella Grinberg, CNN

Birth Certificate
Birth Certificate

(CNN)Washington state residents who don’t identify as male or female will soon be able to choose X as their gender on birth certificates.
Starting January 27, they will be able to identify as male, female or X on birth certificates. The policy lets Washingtonians change existing documents; it does not apply to new ones.

The rule, announced Thursday by the state Department of Health, defines X as the following:

A gender that is not exclusively male or female, including, but not limited to, intersex, agender, amalgagender, androgynous, bigender, demigender, female-to-male, genderfluid, genderqueer, male-to-female, neutrois, nonbinary, pangender, third sex, transgender, transsexual, Two Spirit, and unspecified.

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How is what3words able to provide accurate address of every location?

With what3words, Chris Sheldrick and his team have divided the entire planet into three-meter squares and assigned each a unique, three-word identifier, like famous.splice.writers or blocks.evenly.breed, giving a precise address to the billions of people worldwide who don’t have one. In this quick talk about a big idea, Sheldrick explains the economic and political implications of giving everyone an accurate address — from building infrastructure to sending aid to disaster zones to delivering hot pizza.

We have named every 3mx3m in the world with unique combination of 3 words.

Geospatial Start up of the Year is valuable recognition for What3Words.

The Idea behind what3words was to use words 3 words as it is easy for people to grasp.

We use latitude and longitude with our algorithm to generate 3 words addressing.

We do not use any address or pass code or anything which is much bigger then 3 meters.

Continue reading How is what3words able to provide accurate address of every location?

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California Today: A Proposal to Split California Into Three

California Today

California 3 regions
California 3 regions

California, home to nearly 40 million people, has commonly been declared ungovernable.

That’s why some people think we should carve it up.

In contrast to the so-called Calexit movement, which aspires to secession, these proponents see California’s salvation in greater local autonomy within the union.
Continue reading California Today: A Proposal to Split California Into Three

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Brandless.com

The online store where everything costs $3. 

WE ARE BRANDLESS™

Based in San Francisco and Minneapolis, Brandless was brought to life on July 11, 2017. We’re a group of thinkers, eaters, doers, and lovers of life with big dreams about changing the world. Our mission is deeply rooted in quality, transparency, and community-driven values. Better stuff, fewer dollars. It’s that simple. Brandless.com

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Ian Bremmer

Ian Bremmer
Ian Bremmer

Bestselling author and global policy expert Ian Bremmer is the president and founder of Eurasia Group, a leading global political risk research and consulting firm. In his new book Superpower: Three Choices for America’s Role in the World, he considers the rise of Asia and how it impacts the evolving global role of the United States.